At GLOWMEOW, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you can return your product within 30 days of receiving it.
1. 30-day Easy Returns and Exchange
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Within 30 days of receiving the product, undamaged items can be returned for a full refund for any reason.
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Within 30 days of receiving the product, products with obvious quality issues can be eligible for an exchange.
2. Return Guidelines
2-1. Return Fees
Seller Responsibility
If it's a product issue and within 30 days, GLOWMEOW covers the return shipping costs. This includes things like product damage, compatibility problems, or malfunctions.
Non-Seller Responsibility
If it's due to subjective customer reasons, like using the product within 30 days and it being in perfect condition, the customer covers return shipping costs.
2-2. Restocking Fees
No restocking fees will be charged if the product is returned in good condition within 15 days of receiving the return label.
A restocking fee of 35USD of the original order amount will be charged if the product is returned between 15 and 30 days after receiving the return label, or if the returned item is missing accessories, gifts, or has sustained cosmetic damage.
If the product is returned more than 30 days after receiving the return label, a restocking fee of 50USD will be applied.
In cases of intentional damage by the customer, the restocking fee can be increased up to 80%.
2-3. Initiating Your Return
In your email, include the following information:
1) Reason for the return
2) Order screenshot to confirm the order number
GLOWMEOW will get in touch with you within 24 business hours to provide a solution. If you still wish to proceed with the return and refund, GLOWMEOW will share the appropriate return label or return address.
When returning the product, please make sure to include all the following:
1) The returned item must be in its original packaging;
2) All accessories must be included
To expedite the refund process, after you've sent the product back, please send a return notification to GLOWMEOW with the following information:
1) Logistics provider;
2) Tracking number
Once the warehouse confirms receipt of the return, GLOWMEOW will promptly process your refund, and you will receive an email notification titled "Refund notification".
2-4. Date of Receipt and Return Window Period
The date of receipt used to calculate the return window period is based on the actual day of Signed date shown in the logistics information. If you miss the return window as a result of late delivery or incorrect information displayed on the logistics platform, please contact our customer service team for assistance.
2-5. Non-Refundable Scenarios
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Clearance sale items are not eligible for returns, refunds, or exchanges, and returns for these items are not accepted.
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Corporate purchases or bulk orders (10 or more products) may not be eligible for refunds.
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Products purchased outside the official website cannot be returned or refunded through the official website. Please apply for returns or refunds at the original purchase store.
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Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device serial number, or security label torn or altered.
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Items with information inconsistent with that on the warranty certificate.
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All returned products are subject to quality control. Refunds or exchanges will not be provided for products not meeting our quality standards.
2-6. Other Rules of Return
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Returned Items must be returned along with any accompanying free gifts for a full refund.
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Condition: The item must be in brand-new condition. Upon request, a condition check through photo or video evidence may be required.
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Packaging Inspection: Carefully inspect your purchase upon receipt. If the packaging or item is damaged, please inform the delivery personnel immediately. If defects are discovered after confirming receipt, provide photo and video evidence for verification.
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Refunds without Return: GLOWMEOW reserves the right to issue a refund without requiring the return of the item.
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Return Shipping: GLOWMEOW will provide a return label. Please ensure that you return the product within the 7-day validity period of the return label. Occasionally, to ensure a smooth return process, we may kindly ask you to provide a shipping label.
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Accessory Inclusion: Returned items must include all accompanying accessories.
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Responsibility Upon Arrival: GLOWMEOW assumes responsibility for returned items upon their arrival at the designated place.
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International Return Policy: The return policy applies to all eligible countries and regions for shipping.
3. Refund Policy
At GLOWMEOW, we stand behind the quality of our products. All returned products are subject to quality control to ensure they meet our standards. Refunds or exchanges will not be provided for products that are not in sellable condition.
Once your returned product is received and passes our quality control within 3 business days, we will notify you of its receipt. The refund process will then commence, and the total amount of the returned product value, less any associated costs, will be credited back to your original method of payment within the next 2-3 business days. If no relevant fees are incurred, the entire order amount will be refunded.
3-1. Refund Processing Timeline
Once the product reaches our warehouse, GLOWMEOW'll process the refund promptly. The refund will be issued using the same method as your original order. Typically, it takes 2-3 business days for processing (slight delays may occur during holidays).
After the refund reaches your credit card issuer, it usually takes 3-5 business days for them to complete the processing.
3-2. Missing Refunds (if applicable)
GLOWMEOW will provide a full refund to you, if you haven't received your refund yet, please double-check your bank account first. If the refund is still not visible, please contact support@glowmeow.com to request refund screenshots. Please be aware that while GLOWMEOW will provide an order refund, your credit card issuer may deduct processing fees, resulting in a partial refund.
4. Cancellation Policy
All Products Applicable – Change of Mind, Purchased by Mistake, etc.
4-1. Cancellation Fee
For orders that have not been shipped
Cancellation requests for orders can be accommodated if they are made before the shipment or production of the product. If you choose to cancel your order, you will be eligible for a refund, with a deduction of a transaction fee imposed by the financial institution during the processing of your original payment.
For orders that have been shipped
Additionally, please note that once the product has been shipped or has left our distribution place, we’re unable to process cancellations. In the event the parcel is recalled by shipment or delivery process, charges of up to 10% logistics fee from the total order amount.
4-2. Canceling Your Order
To cancel an order before it ships, please email support@glowmeow.com with the following details:
1) The reason for the cancellation
2) A screenshot of your order to confirm the order number
GLOWMEOW will contact you within 24 hours to process your cancellation request. You'll receive an email confirmation titled "Order has been canceled".